Privacy Policy
Last Updated: 26/10/2025
At Cloud Cotton, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, social media platforms, or make a purchase from us.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Contact Details (Phone Number, Email Address, Delivery Address)
- Billing Information (only when placing an order)
Non-Personal Information
- Website usage behaviour
- Browser details, device type, IP address
- Cookies and tracking data for analytics and performance
2. How We Collect Information
We collect information when you:- Place an order or make an inquiry
- Subscribe to our newsletter or promotions
- Contact us through email, WhatsApp, phone, or social media
- Use our website or engage with our online content
3. How We Use Your Information
Your information is used to:- Process and deliver your orders
- Respond to your inquiries and provide customer support
- Improve our products, services, and overall customer experience
- Send updates, promotions, or marketing messages (only if you opt-in)
- Maintain transaction and record-keeping as required by law
4. Sharing of Information
We do not sell, trade, or rent your personal information.
We may share information with:
- Delivery partners to fulfil your order
- Secure payment gateways for processing payments
- Service providers for marketing or analytics (without exposing sensitive data)
All service providers are required to maintain confidentiality and safeguard your information.
5. Data Security
We take reasonable and required measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no online system is 100% secure, we continuously update our practices to safeguard your data.
6. Cookies & Tracking
Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings; however, certain features may not function properly.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request corrections or updates to inaccurate information
- Opt-out of marketing communications at any time
- Request deletion of your data (unless required for legal or transactional purposes)
8. Third-Party Links
Our website or social media content may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies separately.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
10. Contact Us
For questions or concerns about this Privacy Policy, you can contact us at:
Cloud Cotton
Managed by Senseya (Pvt) Ltd
📧 Email: [email protected]
📞 Phone: 0786 733 733